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FAQ

FREQUENTLY ASKED QUESTIONS

Welcome to our Frequently Asked Questions (FAQs) page! We understand that you may have some questions about our event company and the services we provide. That’s why we’ve compiled this list of commonly asked questions to provide you with the information you need. Whether you’re curious about upcoming concerts, ticket purchases, meet and greet opportunities, or even booking your band for one of our events, we’ve got you covered. Look at the FAQs below to find answers to some of the most common inquiries. If you don’t find what you’re looking for, feel free to contact our friendly team.

Our event company specialises in organising concerts and managing national and international tours for bands and musicians. We bring live music experiences to audiences by coordinating logistics, booking venues, handling promotional activities, and ensuring smooth operations during events.

Ticket purchases can be made through various channels, such as our official website, ticketing platforms, or authorised ticket resellers. Visit the event page on our website or check our social media channels for information on where to purchase tickets.

Our refund and ticket exchange policies depend on various factors, including the specific event and the terms outlined by the ticketing partner. We recommend reviewing the terms and conditions associated with your ticket purchase or contacting the ticketing partner directly for more information about refund or exchange options.

To stay updated on upcoming concerts and touring bands, you can subscribe to our newsletter, follow our social media channels, or visit our website regularly. We share announcements, pre-sale opportunities, and other important updates through these channels.

Age restrictions can vary depending on the event and venue. Some concerts may have age restrictions due to explicit content or venue policies. Details regarding age restrictions are usually provided during the ticket purchase process or event promotion. We advise reviewing the event details before purchasing tickets.

We recommend arriving at the venue with ample time before the scheduled start time, typically between 30 minutes to an hour in advance. This allows for smooth entry, security checks, and time to find your seat or preferred standing area.

Recording policies and restrictions may vary depending on the artist, event, or venue. Generally, professional cameras and recording equipment are not allowed, but small personal cameras or mobile phones may be permitted for personal use (no flash). It is always best to check the event-specific guidelines or contact the venue for their camera and recording policies.

There is typically no specific dress code for attending concerts or touring band events. However, it’s advisable to wear comfortable clothing and shoes suitable for standing or dancing, depending on the type of concert or venue.

We strive to make our events accessible to all individuals. If you have specific accessibility needs, such as wheelchair access, special seating, or hearing assistance, please contact the ticketing platform or organiser’s customer service in advance or mention your requirements when purchasing tickets.

Outside food and drinks are generally not allowed inside the venue. Most events have food and beverage options available for purchase at the venue. However, specific policies may differ based on the event and venue regulations. Please check the event details or contact the venue directly for their food and drink policies.

For any inquiries or assistance, you can contact our customer support team through the provided contact information on our website. We are here to help and will respond to your queries as soon as possible.

Meet and greet opportunities are often limited and subject to availability. For information on meet and greet packages or special experiences, we suggest checking our website or subscribing to our newsletter for exclusive announcements. Additionally, following our social media pages may provide early access to such opportunities.

Acknowledgement of Country
Entourage Touring humbly acknowledges and pays deep respect to the Yugambeh people, the Traditional Custodians and Elders, past, present, and emerging, upon whose land we reside and gather. We stand in solidarity as Brothers and Sisters, honouring their enduring connection to this land and their rich cultural heritage. We recognize and value the profound contributions of Aboriginal and Torres Strait Islander peoples to our community’s cultural, spiritual, and educational practices.

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